Services provided by EKS
For all of its affiliates, EKS Handelsgesellschaft undertakes settlement of payment transactions with contractual partners. As a result of decades of experience, EKS Handelsgesellschaft has developed a comprehensive package of services guaranteeing contractual partners the requisite security and transparency in payment transactions. EKS Handelsgesellschaft offers services to improve business relationships of contractual partners with the EKS affiliates at a national level and also the capacity to open up business relations at an international level
CENTRAL SETTLEMENT
In order to simplify payment settlement for our contractual partners, EKS Handelsgesellschaft assumes pooled payment settlement including invoicing and debt collection in relation to the goods and services supplied to the affiliates.
In this way, it is possible to ensure smooth payment settlement for the contractual partners of EKS.
ELECTRONIC COLLECTION STATEMENT
On a standard basis, EKS Handelsgesellschaft provides its contractual partners with electronic collection statements via e-mail in PDF format, providing clear, regular and detailed information regarding future incoming payments. If taking out credit-risk guarantee insurance, the contractual partners of EKS can also request collection statements as a CSV file.
PROMPT COLLECTION STATEMENTS
Before payment is made, EKS provides its contractual partners with electronic collection statements, including schedules of individual items and EKS affiliates. This enables our partners to structure their financial arrangements more efficiently.
INFORMATION SERVICE
The EKS Team is pleased to provide contractual partners with information on collection statements and also on questions relating to payment settlement, either via e-mail or telephone.
ACCESS TO HISTORICAL PAYMENT DOCUMENTATION
We provide our contractual partners with access to historical payment documentation relating to collection statements for all central settlement undertaken over the past 30 days which can be accessed at any time. Partners with credit-risk guarantee insurance can access such documentation for as long as one year.
OMBUDSMAN
In the event of refund claims or other claims between EKS Handelsgesellschaft's contractual partners and affiliates, if expedient, EKS Handelsgesellschaft can be engaged to mediate as an ombudsman.
AGENCY ROLE
Upon request from a contractual partner, EKS Handelsgesellschaft will provide agency services in relation to further affiliates. This gives our contractual partners potential opportunities to expand their distribution channels. However, any listing decision is made by the EKS affiliate itself.
EXTENDED TRIAL PERIOD
EKS contractual partners enjoy the benefit of an extended trial period of 6 months for product innovations listed following an objective and professional audit by the affiliates.
ARRANGING SPOT DEALS
If a contractual partner approaches EKS Handelsgesellschaft with a request for spot deals, EKS is under a duty to inform its affiliates with a listing of this possible business option in relation to the contractual partner in question.
INTERNATIONAL AGENCY
If an EKS contractual partner is also interested in operating outside Austria, EKS Handelsgesellschaft will establish contact to the international distribution channels of its affiliates. In this way, national supplier relations can be expanded on an international level.
ANNUAL REPORTING
Through annual reporting, our contractual partners receive a report once per year setting out the performance of the EKS affiliates for the previous year as well as their business-policy outlook.
QUARTERLY REPORTING
EKS Handelsgesellschaft ensures that contractual partners are provided with a report on a quarterly basis setting out EKS's key business ratios, such as sales performance and efficiency ratios for EKS's affiliates.
Contractual partners of EKS additionally have the option of taking out credit-risk guarantee insurance with EKS Handelsgesellschaft. On the basis of this payment guarantee, EKS Handelsgesellschaft provides a guarantee with regard to all of its affiliates to the effect that all payment obligations resulting from the supply of goods will be met in full. The payments from delcredere business must be made by EKS Handelsgesellschaft within a period of 30 calendar days following occurrence of the circumstance giving rise to liability.